About Us

As your one-stop dog shop, Pebblina provides pocket-friendly solutions to give your dog the healthiest and happiest life possible while helping you save money. Quite simply, we try to keep tails wagging! Our "pet-friendly" site features a beautiful collection of dog products from dog harnesses, collars, leads and our favourite dog tents! We make an effort to constantly deliver value and convenience to pet owners throughout Australia.
With us, you are guaranteed value for money. 
Accommodating customer support ready to attend to you 7 days a week, discount deals, special promotions, and much more.
The dedicated team at Pebblina focuses on ongoing improvement and pride themselves on 100% client satisfaction. Ultimately, the purpose of our business is to increase the wellbeing and standard of living for pets by providing a convenient and affordable online market place for pet owners.


Our Guarantee

Pebblina strives to offer the best prices for dog accessories as well as the best online shopping experience.


Safe Shopping Guarantee

At Pebblina, we value our customer's privacy and safety of their payment data during online transactions. Safe shopping is assured with industry-standard SSL encryption. All credit card transactions through our website are completely secured.

Acceptable Repayment Methods

We accept the following payment methods: Visa, Master Card, PayPal, Apple Pay and American Express credit cards for payment. 


Placing an order

Buying online with Pebblina.com is as easy as 1,2,3. First, browse our categories and choose the item(s) you want to purchase. Then add that item to your shopping cart and continue shopping or continue to check out. That is all; it is so easy, is it not?


Order Verification

Once you place your order with Pebblina, you will receive an order verification e-mail, which means that your order has been logged into our system as well as your Credit card has been pre-authorized for the purchase. Later, we contact our suppliers to verify the availability of the merchandise you are purchasing. If your item is on backorder or unavailable, we will cancel the pre-authorization and let you know via e-mail. That said, if your item(s) is available, we will ship it to your location within 5 business days after processing the charges.


Order Delivery

Orders are dispatched to a client’s location within five business days from the date of their order. You can expect to receive an email containing the tracking information of your order within a day after the order is dispatched to your location. If you do not receive tracking information from us within six business days from your order date, feel free to contact us at info@pebblina.com.au for proper resolution.


Shipping

Pebblina will send only orders that have been fully completed, by that, we mean all ordered items are available, the necessary detail required for the successful delivery of the order has been provided by the customer, and the total cost of the order has been paid. For instance, if you get three items and one of the items is on back order, we must wait until the unavailable item is ready before we can dispatch your order. The reason we wait until your order items are 100% before shipment is because we want to reduce shipping cost, which will allow us to offer the lowest price possible.


Cancellations, Refunds & Returns

If you need to cancel your order you must contact us asap info@pebblina.com.au. Please be aware orders are processed quickly to meet our shipping deadlines for prompt delivery.

We back all our products with a 100% satisfaction guarantee however under the Australia Consumer Law we are not required to provide a refund or replacement if you have changed your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn't do what we said it would, or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate for any drop in value.

If the problem is not major, we will repair the item within a reasonable time frame. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g. your receipt.

With that said we will pay for the shipping cost for products returned because of product defect. After the successful retrieval of the returned product, we will start a complete reimbursement in the event you reject an offer to replace the returned item with the same item of equivalent value and quality. The original shipping however is non refundable.

For more information please visit our Return Policy page.

Damages

We take full responsibility for just about any apparent harm to your product caused by wrong product packaging or sending an already faulty product. Please examine the packaging of your item(s) when you take delivery of the order. If you see any damage, you should report it when signing for the delivery. If the item(s) within the package arrives damaged, please send photographs to info@pebblina.com.au.